InfoEyes Usage Report

August 2004

Compiled by Tom Peters (tpeters@tapinformation.com)

Note:  The InfoEyes service had a soft launch on March 1, but activity did not really pick up until March 17, and the enhanced communication software was not utilized until March 22.  On April 29 public access to the QuestionPoint Enhanced mode was discontinued.  It was replaced on June 7, 2004 with iVocalize.  Thus during the month of May 2004 patrons had no access to an enhanced mode of communication, only email and basic text chat. 


Definitions

  • Total Sessions:  The sum of all the discrete sessions recorded in the set of closed interactions for the month being reported. 
  • Countable Sessions:  Two situations caused some sessions to be discounted:

    1)  If two or more sessions in close temporal proximity to each other were clearly from the same patron with the same information need, the cluster of sessions was counted as only one session. 
    2)  If a session clearly displayed a failure to communicate (e.g., because of basic system problems, or the patron never responded and expressed the need), it was not counted as a session. 

  • Real Sessions:  Sessions that appeared to involve patrons with real information needs.
  • Interest Sessions:  Sessions that appeared to be from non-InfoEyes team members who were more interested in just seeing or testing the software or service than in satisfying a real information need.  Often these visitors were professional colleagues from other libraries.
  • Practice Sessions:  Sessions that appeared to be test and practice sessions between two or more InfoEyes team members.
  • Timestamping:  Sessions are timestamped when they commence.  In the case of email questions, that means the time they are submitted, not when they are answered by an InfoEyes reference provider.  The timestamp is GMT (Greenwich Mean Time) minus six hours.  Evidently, no adjustments are made to the timestamp when daylight savings time commences in April and concludes in October.      

Usage Report

 

March

April

May

June

July

August

YTD

YTD

 

2004

2004

2004

2004

2004

2004

Totals

%

 

 

 

 

 

 

 

 

 

Days in month

31

30

31

30

31

31

184

 

Days with activity

14

24

15

19

18

12

102

 

Total sessions

100

101

25

32

23

14

295

 

Countable sessions

72

73

23

28

23

14

233

 

Countable as % of Total

72.00%

72.28%

92.00%

87.50%

100.00%

100.00%

78.98%

 

Avg Total Sessions per Active Day

7.14

4.21

1.67

1.68

1.28

1.17

2.89

 

Avg Countable Sess. per Active Day

5.14

3.04

1.53

1.47

1.28

1.17

2.28

 

Total Real Sessions

46

75

21

29

20

7

198

67.12%

Total Interest Sessions

9

7

3

2

3

2

26

8.81%

Total Practice Sessions

32

18

1

1

0

5

57

19.32%

Total Unknown Sessions

13

1

0

0

0

0

14

4.75%

 

 

 

 

 

 

 

 

 

(total sessions)

100

101

25

32

23

14

295

 

 

 

 

 

 

 

 

 

 

 

March

April

May

June

July

August

YTD

YTD

 

2004

2004

2004

2004

2004

2004

Totals

%

 

 

 

 

 

 

 

 

 

Countable Real Sessions

39

51

19

25

20

7

161

69.10%

Countable Interest Sessions

9

6

3

2

3

2

25

10.73%

Countable Practice Sessions

19

15

1

1

0

5

41

17.60%

Countable Unknown Sessions

5

1

0

0

0

0

6

2.58%

 

 

 

 

 

 

 

 

 

(countable sessions)

72

73

23

28

23

14

233

 

 

 

 

 

 

 

 

 

 

 

March

April

May

June

July

August

YTD

YTD

 

2004

2004

2004

2004

2004

2004

Totals

%

 

 

 

 

 

 

 

 

 

Sunday Countable Sessions

3

1

1

1

0

1

7

3.00%

Monday Countable Sessions

5

15

3

6

3

3

35

15.02%

Tuesday Countable Sessions

10

6

1

6

3

4

30

12.88%

Wednesday Countable Sessions

16

8

8

7

4

1

44

18.88%

Thursday Countable Sessions

24

22

4

4

5

1

60

25.75%

Friday Countable Sessions

8

11

2

2

5

1

29

12.45%

Saturday Countable Sessions

6

10

4

2

3

3

28

12.02%

 

 

 

 

 

 

 

 

 

(days of week countable sessions)

72

73

23

28